Return Request
Changed your mind? You can return your online order within 14 days of receiving it and get your money back. No reason needed.
How to request a return
Before the 14 days run out, tell us that you are withdrawing from the contract, in one of these ways:
- with the "Withdraw from contract here" function (in the footer of every page, in the order confirmation email and in your customer account);
- by email to shop@padelembassy.com;
- by post to Padel Embassy d.o.o., Slavonska avenija 17, 10000 Zagreb, Croatia.
To help us handle your request faster, we suggest you include:
- Your order number
- The products you want to return
- The date you received your order
- Your full name
- Your address
- A short sentence that you want to return the products, for example: "I want to return these products and get a refund."
These details are a suggestion, not a condition. Any clear statement that you are withdrawing from the contract is valid. You can also use the form below, but you do not have to.
What happens next
- We confirm your request by email, with its content and the date and time we received it.
- Within 14 days, bring the products to Padel Embassy reception (Slavonska avenija 17, Zagreb, every day 8:00 to 23:30, free of charge) or send them to Padel Embassy d.o.o., Embassy Shop, Slavonska avenija 17, 10000 Zagreb, Croatia (return postage is on you).
- We refund you to your original payment method within 14 days of receiving your withdrawal statement at the latest. We may hold the refund until the products are back with us or you send proof that you shipped them.
Full details are in our Returns & Refunds policy.
Withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
To: Padel Embassy d.o.o., Slavonska avenija 17, 10000 Zagreb, Croatia, email: shop@padelembassy.com
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods: ______________________________
Order number: ______________
Ordered on / received on: ______________
Name of consumer(s): ______________________________
Address of consumer(s): ______________________________
Signature of consumer(s) (only if this form is sent on paper): ______________
Date: ______________